Privacy Policy

Effective Date: March 3, 2026

At SB TELECOM USA, we are committed to protecting your privacy and safeguarding the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, sbtelecomusa.com, and any related sub-domains including our dealer portal at pos.sbtelecomusa.com (collectively, the “Site”).

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us using the information provided at the bottom of this page.

1. Consent

By accessing or using the Site, you hereby consent to our Privacy Policy and agree to its terms. This Privacy Policy applies to our online activities and is valid for visitors to the Site with regards to the information that they share and/or that we collect. This policy is not applicable to any information collected offline or via channels other than the Site.

2. Information We Collect

Personal Information You Provide

We collect personal information that you voluntarily provide to us, including when you:

  • Submit a dealer application through our “Become a Dealer” form (e.g., name, business name, email address, phone number, address, tax identification number)
  • Create or log in to your dealer portal account
  • Contact us via email, phone, or WhatsApp
  • Place orders for SIM cards, devices, or other products
  • Submit payment or billing information

Automatically Collected Information

When you visit the Site, certain information is collected automatically, including:

  • Device & Browser Data: IP address, browser type and version, operating system, device type, and screen resolution
  • Usage Data: Pages visited, time spent on pages, referring and exit URLs, click patterns, and navigation paths
  • Location Data: Approximate geographic location based on your IP address

Log Files

The Site follows standard procedures for using log files. These files log visitors when they access the Site. The information collected includes Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamps, referring/exit pages, and the number of clicks. This data is not linked to any personally identifiable information and is used for analyzing trends, administering the Site, tracking user movement, and gathering demographic information.

Cookies and Tracking Technologies

We use cookies, web beacons, pixels, and similar technologies to store visitor preferences, enhance your experience, analyze site usage, and assist with marketing efforts. The information is used to optimize your experience by customizing content based on your browser type and other information. You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may limit your ability to use some features of the Site.

3. How We Use Your Information

We use the information we collect to:

  • Process and manage dealer applications and onboarding
  • Provide, operate, and maintain the Site and dealer portal
  • Process transactions, orders, and payments for SIM cards, devices, and related products
  • Communicate with you regarding your account, orders, applications, and customer support inquiries
  • Send promotional materials, carrier updates, and industry news (you may opt out at any time)
  • Improve and personalize your experience on the Site
  • Analyze usage trends and site performance to develop new products, services, and features
  • Detect, prevent, and address fraud, unauthorized access, and other security issues
  • Comply with legal obligations and enforce our agreements

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

  • Carrier Partners: We may share necessary information with our carrier partners (such as AT&T, T-Mobile, Verizon, and others) to facilitate dealer activations, provisioning, and account management
  • Service Providers: We may share your information with trusted third-party vendors who perform services on our behalf, including payment processing, shipping, data analytics, email delivery, and hosting
  • Legal Compliance: We may disclose your information when required by law, subpoena, court order, or governmental regulation, or when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others
  • Business Transfers: In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity
  • With Your Consent: We may share information for any other purpose with your explicit consent

5. Advertising Partners & Third-Party Technologies

Third-party advertising partners or analytics providers may use cookies, JavaScript, or web beacons in their respective content that appears on or is linked from the Site. These technologies are sent directly to your browser, which automatically receives your IP address. They are used to measure the effectiveness of advertising campaigns and to personalize content you see on other websites.

SB TELECOM USA’s Privacy Policy does not govern the practices of these third-party partners. We advise you to consult the respective privacy policies of any third-party services for more detailed information, including instructions on how to opt out of certain data collection practices.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we will securely delete or anonymize it.

7. Security of Your Information

We implement industry-standard security measures—including encryption, access controls, and secure server infrastructure—to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

8. Your Rights and Choices

  • Access & Correction: You may request access to, correction of, or deletion of your personal information by contacting us at the address below
  • Opt-Out of Marketing: You may unsubscribe from promotional communications at any time by following the unsubscribe link in any email or by contacting us directly
  • Cookie Preferences: You can control cookies through your browser settings. Most browsers allow you to refuse or delete cookies
  • Do Not Track: Some browsers offer a “Do Not Track” signal. We currently do not respond to these signals, but we respect your privacy choices through other mechanisms described here

9. CCPA Privacy Rights (Do Not Sell My Personal Information)

Under the California Consumer Privacy Act (CCPA), California consumers have the right to:

  • Request that a business that collects a consumer’s personal data disclose the categories and specific pieces of personal data it has collected
  • Request that a business delete any personal data about the consumer that it has collected
  • Request that a business that sells a consumer’s personal data not sell the consumer’s personal data

As stated above, we do not sell personal information. If you make a request, we have one month to respond to you. To exercise any of these rights, please contact us using the information provided below.

10. GDPR Data Protection Rights

If you are a resident of the European Economic Area (EEA), you are entitled to the following data protection rights:

  • The right to access: You have the right to request copies of your personal data
  • The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete any information you believe is incomplete
  • The right to erasure: You have the right to request that we erase your personal data, under certain conditions
  • The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions
  • The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions
  • The right to data portability: You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions

If you make a request, we have one month to respond to you. To exercise any of these rights, please contact us using the information provided below.

11. Third-Party Websites and Services

The Site may contain links to third-party websites, including carrier portals and partner sites. We are not responsible for the privacy practices, security, or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit before providing personal information.

12. Children’s Privacy

The Site is not intended for individuals under the age of 13. We do not knowingly collect any Personal Identifiable Information from children under the age of 13. If you believe that a child has provided personal information through the Site, we strongly encourage you to contact us immediately and we will make our best efforts to promptly remove such information from our records.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. Any updates will be posted on this page with a revised effective date. Your continued use of the Site after changes are posted constitutes your acceptance of the updated policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Thank you for trusting SB TELECOM USA with your personal information. We are committed to transparency and to protecting your data.

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